Avensure

Always get great service from the HR Advice team. Always happy to help and quick to respond to any questions my staff have.

Avensure staff have helped me create employee handbooks and contracts for all my staff and the whole experience was quick and efficient.

All the staff are highly professional and extremely helpful.

They are available 24/7 which has proven to be invaluable to me at times.

Many thanks to all the staff at Avensure for all the advice they have given to my company, they have taken a lot of the stress away and made life easier. Many thanks to you all i don't know where i would be without you all.

What a unprofessional company even before you sign up. since the reviews were good i thought things might get better once i sign up.

They didn't and ended up cancelling with them. Nice email from the ops manager see below notice no apology. Good afternoon Nitesh Following on from our conversations today I wish to confirm that the agreement signed 11.12.17 shall be cancelled with immediate effect.

Hopefully you will be as professional as I have and refrain from posting comments on social media or trust pilot as we have reached an amical solution. Kind Regards Shaun Santinei I think that says it all let you deiced.

Good in the early stages .. then seriously bad ..

stopped getting replies or very late .. then too late .. all I get on time is there invoices ... my contact ..

after I complained said she would call me monthly to see if I needed help .. never happened .. complained again .. customer services e.mailed me a copy of my contract ..

informing me to keep paying .. as had till 2019 on contract ... nothing more .. shocking ..

my last empoliyment law problem .. couldn't get a reply from Avensure .. as my contact was on sick leave .. fair enough happens ..

no one else to help .. called Acas as needed immediate help ... they were fantastic ... so helpful ..

constant contact.. phone calls .. e. mails ..

problem was solved .. perfect and no charge ..

I vould go on holiday with my family for the fees I'm paying Avensure ... very disappointed ..!!!!

A disgraceful company a complete rip off do not trust. Rep came and and basically scared me into signing up with all sorts of fines I could get.

I rang them up after a week or so to say I do not want to use them as they were not what I thought it was told. They told me I can not get out of it as I signed up, I've not used anything from them at all.

Now they issued mr with court papers. I'll fight them in this.

We are a small flower shop in Gloucester, we were called and offered a visit from a Avensure regarding staff contracts etc, a guy comes along and explains how we need this service and was told it was £85 per month and foolishly we signed for 5 years. On receiving the first invoice a couple of days later the cost was £102 per month, the rep had forgot to tell us that the £85 was subject to vat, so we called to say that this was really too much for such a small business, the rep called back and offered us the same deal but with a lower cost of £85 including vat but by this time another member of staff had left taking us down to 4 staff, we told the rep that we felt we did not need this now and he agreed. After calls and emails we thought that it had all been cancelled even tho we had already paid over £200 we cancelled the direct debit. Now we are being told that this contract has no cooling off and cannot be cancelle and are threatening us with debt collectors even tho Avensure has done nothing in the way of work for us. Why on earth are you even contacting small business with under 5 Staff. We have written to Leanne Gleave and got a reply today to threaten us with debt collectors if we do not pay. Your reps should make people aware that there is no cooling off period or that it cannot be cancelled in any way, we certainly would not have signed anything until we had read the small print, now we feel like we are really being done over, and now we need to look at where we go for here.

P

They are available when I need them, very helpful, answer all my employment queries and have resolved the matters. Employment law is not straightforward and thank goodness I have them.

Yes its for five years but as my business gets busier I need it.

It started with a tribunal I knew nothing about and they sorted it for me. They took the stress out of the situation and helped me resolve the problems and now keep me on the right side of the law